Rates & Policies*

 

  • Our standard labor rate is determined by job location. Please call for rates.

  • Whenever necessary, travel time to purchase job materials will be included in the total labor charge.

  • All materials are priced using the National Sales Guide or equivalent.

  • All residential customers must pay upon completion. We accept your personal check, MasterCard, VISA and Discover Card. A $25.00 returned check fee applies on all returned checks regardless of reason.

  • All commercial account holders are NET 30. Finance charges will accrue at a rate of 1½ % per month for an annual rate of 18% on all unpaid invoices over 30 days.

  • All collection, court and legal fees will be charged to all past due accounts.

  • For commercial condominium customer accounts, the trustee or trustee designee is the only person(s) who can authorize "Common Area" work.

  • Each individual condominium unit owner is considered a residential customer so the terms above apply.  When work between two or more units is required, the individual who has requested the work shall be responsible to arrange access as needed and to arrange for water or heating equipment shutdowns. Any delays will be charged at the applicable per hour per man rate in effect at the time the service is rendered.

  • Drain cleanings are billed a $25.00 "Drain Machine Fee".

  • Emergency Service rates are effective daily 24 hours per day, 7 days per week when necessary. The minimum charge begins upon arrival at the site. Plan subscribers are billed at the contracted rate.  A TRIP CHARGE MAY APPLY.

  • All non-emergency service calls are scheduled between the hours of 7:00 am to 4:00 p.m., Monday-Friday only.

  • All special order parts, materials, fixtures and fitting are subject to 25% restocking fee and a $200 return parts fee.  The fee applies when a customer requests the ordering of these parts for their job and cancels the order/job after the order has been confirmed placed by the vendor. 

  • All services that require a plumbing, mechanical and/or gas permit are subject to a $250.00 filing fee plus the appropriate permit fee for the city or town where the property is located. The labor cost for the required rough and/or finish plumbing, mechanical and gas inspection is based upon the current labor rate for that location.

 

*Rates & Policies are subject to change without notice.