FAQ

 

  1. How do you charge?


We charge by the hour.  We have a one hour minimum charge that begins when the plumber arrives.  If it should take longer than one hour, we generally work in half hour increments thereafter (hour increments under special circumstances).  A trip charge may apply during Emergency Service.



  1. Do you charge a trip charge?


We do not charge a trip charge for regularly scheduled visits.  We do have a one hour minimum charge.  We MAY charge a trip charge for EMERGENCY SERVICE VISITS.

 


  1. What are your hours of operation?


Our operating hours are Monday – Friday, 7:00 AM – 4:00 PM.   We are closed on major holidays and weekends.  For routine service, our plumbers are available during our operating hours.  During the months of July and August, we close at Noon on Fridays.

 


  1. Do you have emergency service?


Yes, we offer a 24 hour/7 day emergency service at premium rates.  Rates are quoted when emergency service is requested.  A trip charge may apply.

 


  1. Do you offer any type of service plans?


We offer two types of emergency service plans; a heating plan that runs from October to May (8 months) and a combined plumbing/heating plan that runs from September through August (12 months).

 


  1. How do I sign up?


Plan information is mailed in mid-July with a deadline of late August.  Plan information is available on the Emergency Service page of this website and the forms to enroll can be downloaded from the bottom of that page.

 


  1. How do I pay for my work?


We request payment upon completion.  We accept your personal check, Mastercard, VISA and Discover.  A returned check fee of $25 applies.

 


  1. How do I schedule a visit? 


 

Always best to call the office.  Our office hours are Monday – Friday, 7:00 AM to 4:00 PM.  During the month's of July and August, the office closes at Noon on Fridays. Office telephone numbers are 617-796-3700 and 617-566-4465.

 


  1. Can I request a specific appointment? 


Appointments are scheduled upon availability with priority given to our customers that subscribe to our emergency service plans.  We schedule 7:00 AM arrivals, 7:45 AM arrivals and appointments with a two hour arrival window.  We offer a call-ahead option so you can head home to meet us.


 

  1. Do I supply my own products/parts? 


We supply routine plumbing & heating parts and materials plus faucets, garbage disposers, instant hot water dispensers, water filters, toilets, water heaters and heating boilers.  We will install your supplied product/parts.  In the event that the item you have supplied is defective, we will charge you to remove it and install the replacement item.

 


  1. Do you clear blocked sinks, tub and toilets? 


Yes, we clear localized drain blockages; a drain machine charge will apply.  If you have a main drain blockage, we will provide you with a referral to a company that specializes in clearing main your type of drain blockage.

 


  1. Do you offer free estimates/quotes? 


We offer free estimates/quotes for bath/kitchen remodeling and boiler replacements.  A fee does apply to laundry installation estimates/quotes and we will apply that paid fee to the job if we perform the installation.


For additional questions contact us at 617-796-3700 or 617-566-4465.